An exciting position has just opened up at CMA, and you could be a part of a rapidly expanding team, with a major global client-base!
A Bit About Us First…
ConsultMyApp was founded in 2016, and provides marketing services to its clients in the mobile app industry, delivering services from User Acquisition and App Store Optimization through to User Lifecycle Messaging. Each of these services has been crafted by industry-leading experts in an analytically-driven manner to increase & optimize one or more of the following core app metrics – acquisition volume & quality, user retention, engagement & monetization. This world-class service portfolio has delivered incredible results for each of our clients, with amazing feedback and case-studies, and has quickly established CMA as one of the foremost global service partners in the mobile app industry.
The company itself has a huge and varied portfolio of clients from tier-1 international brands such as SEGA, Intercontinental Hotels, Unibet, The Telegraph Media Group and Aristocrat (to name but a few), through to a large number of lesser-known future superstar startups, at various levels of funding from Angel through to Series A,B & beyond!
CMA works tirelessly to not only deliver an exceptional level of service to our clients across fixed-scope projects and our managed services, but we also like to work as an extension to our client’s teams. In that way, CMA is far from a black-box, and encourages our clients to learn from us, and work in a highly collaborative manner along the way.
The CMA service portfolio is wide, but has been built from the ground up by our team of experts and whether we’re delivering ASO, UA or post-acquisition messaging strategies, one thing is for certain – everything we do can be measured. For our clients this means we can make commitments with confidence that they can hold us to, and for us it means we have a great way of monitoring and improving our work in an ongoing way – a win-win approach!
The one thing above all we expect from our Consultants is an appetite to do things better! Although we have a world-class set of services, they only stay that way if we keep improving them….
In this role, you will report to the head of Mobile CRM, although you will work alongside each of our 3 principal Consultancy areas (User Acquisition, App Store Optimization and Mobile CRM). You will be asked to work on a number of varied projects, and as you start to grow into your role, also manage a number of your own clients, and build your own client portfolio.
With a focus on mobile marketing, the CRM team provide clients with analysis, strategy, preparation, implementation, management, reporting & optimisation of customer journeys (and ad-hoc campaigns) to drive customer retention and monetisation, while reducing churn.
The key purpose of the CRM Executive is to support the delivery of the various client projects, through activities such as:
- Liaising with creative departments (coordinators, designers, copywriters, translators)
- Writing or reviewing creative briefs
- Writing or reviewing copy
- Taking meeting minutes and sharing action points
- Setting up or reviewing campaigns mechanics across a range of systems
- Implementing and testing push notifications, in-app messaging, email
- Conducting competitor analysis
- Pulling data and refreshing reports
The CRM Executive will receive face-to-face training but may also be expected to complete online training, and will be expected to quickly take on new tasks, learning how to use new and often complex tools. As the CRM Executive gains knowledge, know-how, experience and confidence, they will take on more responsibilities, working directly with the clients, building relationships with them and delivering services. They will be able to perform more analysis more independently, bringing their own ideas and views to optimise campaigns and starting to work on CRM strategy.
The company is fast-paced and we deliver to the highest standards, keeping abreast of advances in technology while helping our customers provide the best experience to their users. The CRM Executive will benefit from exposure to different industries, brands, CRM systems and requirements, working alongside and learning from a very experienced team. They will have regular opportunities to bring significant value to the business, and also develop multiple aspects of their role, from technical to project management or analytics.
We want to bring to the team a curious, agile mind, eager to learn and make themselves useful, happy to ask for clarifications or additional training when needed. As a large part of our work is based on data – you absolutely have to have be analytical, willing to investigative data and wanting to share your findings.
You should have the following:
- Educated to degree level achieving 2.1 or above
- Very strong communication skills
- Perfect spoken and written English
- Ability to focus on a task and get it done quickly with high attention to detail
- Ability to prioritise and organise your work to meet tight deadlines
- Great work ethic and a desire to learn and progress
Due to the varied nature of CRM work, any of these would be a massive plus:
- Computer Science degree
- Marketing degree
- Data analysis experience
- Experience organising projects
- Second language (being able to write it perfectly)
The CMA offices are based in central London (Moorgate), but given the nature of this role, a large degree of remote working, and working at client-sites primarily around London can be expected. With that in mind, this certainly isn’t your standard desk job!
How To Apply
If you feel this is the job for you, we would love to hear from you! Please don’t hesitate to drop us a copy of your CV and/or LinkedIn profile link along with a cover letter telling us a bit about you to email@example.com and we’ll get in touch…
Thank you and good luck!
The CMA Team
To download a copy of the job spec above, please click here